"If they don't really want the job, they won't quit unexpectedly."

Or "Eating an elephant one bite at a time."

I decided to write this series after reflecting on my time as a client at ThistleSea (I'm the only one in our office who can do this). This may give you an idea of why someone might hire a business coach.

When you're working in a business that kind of has HR systems, the first major step forward is a big one. It's job descriptions. And it's not just job descriptions - it's the performance standards that go along with them.

When I realized that our hiring practices were tied fairly directly to my foot pain (see previous post), I decided that there was no avoiding the next big step. (After all, I was only 34 and I had only two feet that were supposed to last me for the next 60 years.)

Here's what I did:

1. I listed every position in the company. There were 13.
2. I figured out which job descriptions were the closest to "already done." (After all, we had job descriptions. They just weren't nearly detailed enough.)
3. I looked at my calendar, and I blocked off time to work on this. I knew if I tried to do it during the work day, I'd just place it lower and lower on my priority list and it would never get done. So I selected Saturday mornings, from 9 am until 1 pm at the local coffee shop.
4. I made a pledge not to work on the job descriptions at all, except the time I had set aside to do it.
5. I showed up on the first Saturday at 9:00 am and got to work.

I won't sugarcoat this process. It wasn't easy, and it required tremendous focus. It took roughly 6 months.

As I finished my first draft of each position, I met with the manager who supervised that particular role. I asked him/her, "How'd I do with this? Does this accurately represent the duties and responsibilities you expect each employee in this role to do? What did I leave out? What did I capture incorrectly? You're the expert... could you share your expert opinion?"

• Some managers had immediate feedback.
• Some needed time to think. (Of course, I made sure to schedule a follow-up meeting.)
• Some said, "This is good, but would it be okay if I got the employees' input? I bet they'll have even more feedback than I will." (<--Another lesson for me to use in the future.)

This is kind of what your company looks like to new hires when you don't have good job descriptions in place.

I shared that once we got the job descriptions the way we wanted them, I'd be coming around again for their expert opinions on the performance standards. (I set them up to be ready for the next round.)

This was a collaborative process and a challenging one, and I won't lie and say that every manager was enthusiastic about contributing. Not all were. However, when they were finished, a few things happened immediately:

• Job candidates noticed and commented on our level of professionalism.
• Some job candidates removed themselves from the candidate pool (Good news for my feet! If they don't really want the job, they won't quit unexpectedly and add 10 hours to my week.).
• Existing staff members asked questions and gave suggestions about their current roles.
• Communication increased overall.

As a client, I experienced the weight of the task of writing job descriptions and performance standards. So as a coach, I understand why clients are reluctant to do it and choose to focus on other parts of their HR systems. It's not always possible for the owner of a company to write them her/himself. But it must be done. Drop us a line if you'd like some help with yours.

"To tie my foot problems directly to employee hiring was funny."

Or "How my bunions led me to hire a business coach."

I decided to write this post after reflecting on my time as a client at ThistleSea (I'm the only one in our office who can do this). This may give you an idea of why someone might hire a business coach.

I came to business coaching when the business was almost exactly 18 months old. I spent the first 13 months working between 70 and 80 hours weekly, and my 34-year-old body had begun to inform my brain that this was not a sustainable plan. What were my clues?

There are no pictures that accurately represent how unpleasant marriage was at the time.

• I was missing important family events regularly.
• I had very few relationships outside of the business.
• My feet had developed problems that weren't healing. (This after many years of tap dancing and running without issue.)
• My marriage was pretty unpleasant.
• I arrived each day at work prepared to fight fires.
• If I wasn't putting out my own business fires, I was covering so that employees could put out their fires.

Looking back now, it's not hard to categorize my challenges. But under pressure, I couldn't see them:

• Work/life balance was poor
• Systems were not in place (in my case, HR systems were weak)

 (I don't know if ThistleSea's Wexford office was literally at a cooler temperature than my business, but when I would arrive at a coaching session, there was a clear feeling of "Ahhhh...." I could breathe. I could think and plan, ask questions, propose solutions, write, be still... I had no fires to fight.) Getting to the root cause of anything is difficult under pressure, so it was important that pressure could be relieved.

Let's use one of my examples.

PROBLEM: "My feet had developed problems that weren't healing."

WHY? (1)
I was on my feet for 8-10 hours, 6 days per week.

WHY? (2) 
I had to help the staff get the work done.

WHY? (3) 
There wasn't enough staff capable of meeting the company's requirements for the amount/quality of the work.

WHY? (4)
Staff didn't stay very long.

WHY? (5) 
We didn't clearly explain what was required when we hired new people. So we hired some people who didn't understand the work or weren't capable of doing it.

Yeah, I wore this. Yeah, it was as ridiculous as it looks.

To tie my foot problems directly to employee hiring (1) was funny, (2) did not happen overnight and (3) did require making intermediate adjustments. That is, I didn't go straight to having an amazing system for hiring and then magically experience foot healing.

I'll talk a bit more about what happened in my next post. 

TAKEAWAY: When you're having a problem in your business, write it down. Ask "why" 5 times. You'll get very close to the root cause, and that's where you need to be.

A Path to Growth or Destruction?

Using peer review as a strategic competitive advantage

By John D. Laslavic, LPBC

Many company leaders are strong-willed individuals. While this can be a strength, it can also reveal itself as a dangerous strand of stubbornness that can negatively impact a business. Some may struggle with obtaining and integrating advice from peer groups.  

Common feelings CEOs and presidents express about having peer review (i.e. board of directors, advisory board, outside committees, a business or executive coach, etc.) include:

• “What if people find out I don’t have a strong vision and action plan for my company?”
• “I’m not that comfortable communicating internally… or externally.”
• “Will I lose authority by involving others in my thinking?”
• “Will a board (committee, coach, etc.) interfere with my decision making?”
• “It costs too much and takes too long.”
• “I know what I’m doing, and people should focus on my getting it done.”
• “What happens if I try something (based on peer review) and it fails?”
• “I don’t really understand what the board (committee, etc.) was trying to say.”
• “It’s a pain.”

Just because a company uses peer review of some kind doesn’t mean it’s effective, however. Organizations already using peer review may be on the wrong path if they see the following happening:

• Peer review group agendas not focused on vision, future direction, policy, strategy, KPIs and financial results.
• SMART goals not established.
• Peer review participants unwilling to voice their opinions. 
• Company making adjustments for individual people’s needs without consideration for the company’s mission.
• Minimal communication from the owner, president or CEO.
• Decline or stagnation in company growth.
• Key employees leaving the company.

If you observe these situations in your organization (or you’re observing these situations as a trusted advisor), you might consider recommending or improving the process by inviting people to serve in a peer advisory capacity who:

• Are financially independent from the company.
• Are not afraid to voice their opinions.
• Know things you don’t.
• Agree with the company’s mission, vision and values.
• Agree to be open to suggestions, listen to and work closely with peers who desire to bring new life to the company.

If used properly, peer review is an excellent way to provide your organization perspective to improve governance, business operations and product/service growth. 

Our ThistleSea team advises that 2017 business planning and budgeting should begin now. Evaluate your current peer review efforts to gain additional expertise and ideas. Adding an advisor, business coach or a peer review group to assist you might give you the advice and guidance you need to excel. Just be open enough to take their good advice and put it into action.

Contact a ThistleSea team member if we can help you and your company create a peer review process. Doing so should help your company grow revenue, expand operations and help you to personally prosper.

It's not too early...

The summer of 2016 is winding down and a new fall season is fast approaching. Soon the children will be back in school, and fall sports will once again dominate the airways, competing with the madness of this year’s presidential election. 

In speaking and working with business owners, we’re finding that many are preparing for more volatility, uncertainty, and complexity in 2017. As this is both the perception and a possibility, having business clarity when planning for 2017 is more important than ever. Clarity requires inner strength, discipline, self-understanding, external engagement, a clear vision of success, and an inspiring call-to-action with flexibility. 

It’s not too early to begin your business planning for 2017.

You may be thinking, “Yeah right, are you crazy? It’s way too early!”

Well, consider that the holidays, beginning with Thanksgiving, are just about 13 weeks away. (We’ve all experienced the fun, excitement and pressure of that time of year when we’re a bit distracted from our business and work.) So I’ll make the case to begin your planning now, complete your planning in September, budget in October and finalize your plan and budget by Thanksgiving.

This process will help you to have fewer distractions and maximum clarity and avoid the many end-of-year disruptions as 2016 comes to a close. Your vision and leadership require intense focus if you are anything like the awesome business owners and executives we work with every day. 

At ThistleSea, our team knows that stable times require a planning and financial forecasting process to obtain the business, personal and financial successes you envision. During these times, the ability to stay flexible and prepare in advance for the unexpected is even more important. 

Best of luck with your 2017 planning. ThistleSea is here to help if you want to evaluate your situation or would like assistance with your 2017 plans. Just contact one of our team members. 

John

Is it time to re-evaluate?

A note from John

Can you remember back to January? You most likely had a vision of success for your business in 2016. Whether formal or informal, you were putting plans, strategies and tactics into action to result in a profitable 2016 for your business and family.

Now that we have just passed the halfway point of 2016, it’s time to evaluate where we are, compared to our plans. Are we on track? Here are 5 questions you should ask:

1. Is our leadership and our vision of success communicated well and motivating to others?
2. Are the people that we work with helping us move toward achieving our vision?
3. Are we focused on improving the systems that would support our vision?
4. Are our financial goals and budget forecast realistic and on track?
5. Are our actions coordinated and resulting in profitable outcomes?

In preparing for the next half of 2016, the answers to these questions will help you to re-evaluate your action plans in order to achieve the success you desire.

If you have any difficulty answering these questions, ThistleSea’s staff can help you understand and evaluate the current situation and shed light on those areas to help you achieve success.

Contact us. Our team at ThistleSea just might be a good for for you and your team to identify and implement a best practices action plan for improved organizational performance,

Advice from Yellowstone

By Wendy Lydon

In September, I had an exciting vacation with family in Yellowstone National Park. It was one of our all-time favorite trips. The time in the outdoors really provided me with fresh air and reflection time. I picked up several “Advice from . . ." writings authored by Ilan Shamir. I'd like to share those with you and expand the thinking for you to apply to your business.

Be natural

Be the leader that your employees, colleagues and friends need you to be. Even natural-born leaders sometime find it challenging to be vulnerable. Remember, let them see your authentic and genuine self.

Listen to the wind

Stop and listen to what is happening in your business. Are you asking customers for feedback – and listening to their responses? Do you listen to what your employees are saying (or not saying) about you, the organization, the customers, etc.? Your customers and employees are saying a lot. Are you listening?

Cherish wide open space

Sometimes the walls of the business seem like they may be closing in on you. Walk outside, breathe in the air – enjoy the open space with your staff. Even your staff needs space to create, innovate and develop. Be sure to give yourself and them the space they need to think!

Tread lightly

Don’t take anything for granted. Your most valuable assets are your people – they may be your staff, strategic partners or customers. Appreciate your relationships and the importance of their impact to your business.

Take time to reflect

Be sure to schedule time to reflect and grow! You need the time to work on your business – not just in it! Make the time to celebrate your success and replicate what has worked well and also to redesign what may need some special attention.

Go with the flow

Sometimes, you may find that you are making things a bit more difficult than they need to be. The rigidness and responsibilities of owning a business can be overwhelming. Although "anything is not okay," it can be very refreshing to think outside of the box and allow open brainstorming and creation, both for yourself and your employees. Sometimes you may need to try something new – and see what happens. You may be surprised.

Let off a little steam

When was the last time you had FUN? Is it part of the culture of your organization? Do you provide team building opportunities for your employees to learn, grow and have fun with one another? You may want to consider scheduling time within your organization to recharge and reinvest in one another!

Click here to email Wendy or find her on LinkedIn.